SFA Policies

BOOKING POLICIES

A $200 non-refundable, non-transferable deposit per Cottage or Villa, per week is required at the time of booking. Date changes will be accepted based on availability. Tentative reservations will be held for 10 days pending receipt of deposit for guarantee. Prepayment of your program reservation is required. Guests who make reservations 60-90 days prior to scheduled date of arrival will be charged 50% payment at time of booking. The balance is due 30 days before arrival. Guests who make reservations less than 60 days prior to scheduled date of arrival must make full payment at the time of booking.
 
Please contact the Reservations Department to arrange an alternate payment schedule. Guests who do not meet the established payment schedule and have not made arrangements for an alternate payment schedule may have their reservation cancelled. To schedule automatic credit card payment, please email reservations@callawaygardens.com or call 1.800.CALLAWAY (800.225.5292).
 
CANCELLATION POLICY
Should it become necessary for you to cancel your reservation, the $200 deposit (charged at the time of booking) is non-refundable and non-transferable. If cancellation should occur within 90 days of the arrival date, an additional 20% of any monies received will be forfeited.

PET POLICY
Pets are not permitted in guest accommodations. We will be happy to provide you with local kennel information. If pets are found in The Southern Pine Cottage or Mountain Creek Villa accommodations, the guest will be assessed a $300 cleaning fee.